TERMS & CONDITIONS Supplement of £20 per person applies on Friday to Sunday. Subject to availability. Not valid in conjunction with any other offer or promotion. Subject to availability. Age policy is 16 years and over.

Bishopstrow Spa

The spa is dedicated to providing our members with an environment for all to enjoy whilst promoting relaxation and well being. In order to derive maximum benefit from this environment, we feel it is important to outline our expectations of each other. The spa is open to members, non-members, residents of Bishopstrow House Ltd and other persons at our discretion. The spa is run by the management of Bishopstrow House Ltd and is located at Bishopstrow House Ltd, Wiltshire, BA12 9HH

Opening Hours

The spa reserves the right to amend the opening hours when necessary without prior notice. Every endeavour will be made however to provide advance warning of any change to the published opening times. Last entry to the spa will be restricted to 30 minutes before the published closing time and the pool will close 15 minutes prior to the published spa closing time. The spa facilities are open between 7.00 am and 9.00 pm daily. For children under 16 years of age, the facilities will only be available between 8.00 am and 10.00 am and 3.30 pm and 5.30 pm daily. Children may use the outdoor pool from 8 am till 8 pm.

Children

Children are welcome at the spa, however, the rasul, sauna, steam areas, hot tubs and fitness suite are for 16 years and over, children are only permitted to use the indoor pool between 8.00 am and 10.00 am and 3.30 pm and 5.30 pm daily as stated in the opening hours. Children must be accompanied by an adult at all times whilst using the spa facilities.

Pool Usage

Guests use the swimming pools at their own risk. No running, jumping or diving in or around the pool area is allowed.

It will be necessary for the hot tubs and changing room to be closed at certain times without prior notification to carry out essential maintenance and cleaning.

Cancellations

Cancellations or changes to a treatment must be made no later than 48 hours prior to the appointment. Note all advertised treatment times include a period of consultation. To change or cancel a spa day package or residential package, a notice period of at least 48 hours is required. For group bookings of 5 or more spa day guests, we require at least 7 days’ notice to change or cancel a booking. Non-arrivals and bookings that are cancelled with less than the required notice will incur a full cancellation fee. These will be charged in full to the credit card provided at the time of booking and are non-refundable or transferable.