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Cancellation Policy

Cancellation Policy for Accommodation up to 5 rooms

Booking must be cancelled by 3 pm, Two days prior to arrival to avoid fees. Any cancellation made within 48 hours of arrival will incur a full charge for the duration of the stay. (Exceptions may apply e.g. for bookings made over Easter, Christmas and New Year, prepayment is required and all payments are non-refundable or transferable).

No Shows will be treated as a cancellation and will be charged in full for the stay.

We therefore strongly recommend that guests take out insurance to cover against unforeseen circumstances.

All cancellations must be confirmed via email or in writing.

Cancellation Policy for Accommodation up to 10 rooms

Booking must be cancelled by 3 pm, Seven days prior to arrival to avoid fees. Any cancellation made within 7 days of arrival will incur a full charge for the duration of the stay. (Exceptions may apply e.g. for bookings made over Easter, Christmas and New Year, prepayment is required and all payments are non-refundable or transferable)

All cancellations must me confirmed via email or in writing.

Spa Cancellation

Cancellations or changes to a treatment must be made no later than 48 hours prior to the appointment.

Note all advertised treatment times include a period of consultation.

To change or cancel a spa day package or residential package, a notice period of at least 48 hours is required.

For group bookings of 5 or more spa day guests, we require at least 7 days’ notice to change or cancel a booking.

Non-arrivals and bookings that are cancelled with less than the required notice will incur a full cancellation fee. These will be charged in full to the credit card provided at the time of booking and are non-refundable or transferable.