Cancellations or changes to a treatment must be made no later than 48 hours prior to the appointment.

Note all advertised treatment times include a period of consultation.

To change or cancel a spa day package or residential package, a notice period of at least 48 hours is required.

For group bookings of 5 or more spa day guests, we require at least 7 days’ notice to change or cancel a booking.

Non-arrivals and bookings that are cancelled with less than the required notice will incur a full cancellation fee. These will be charged in full to the credit card provided at the time of booking and are non-refundable or transferable.

if you are wanting to reschedule your visit or treatment to an alternative date you will need to call the spa reception so we can cancel your order and you will need to rebook online.